DispatchFrom one photo to a booked repair.
Samsung and LG diagnose their own smart appliances and send their own technicians. NewShift gives every independent repair shop that ability, for any brand and any age.
How it works
The appliance, its model sticker or an error code, plus one sentence. In any language. No app, no account, no phone call.
Brand, model if visible, likely fault, urgency and a price estimate. Plus a tech brief: parts to bring and what to check first.
AI picks the best technician by brand certification, skills, area and availability, and says why. The customer picks a time and gets an SMS confirmation.
Built for real repair shops
Reads logos and rating plates, from a new Samsung to a 1999 Sub-Zero. Never invents a model number.
The tech arrives with the likely parts already on the truck.
“Never send Sub-Zero jobs to anyone but Mike.” Dispatch follows it on the next job.
The customer's screen and SMS come back in their language. The shop's board stays in English.
Gas smell, sparks or flooding: instant safety steps for the customer and a red priority card for the shop.
Customers who prefer it can request a call. The shop sees the flag right away.
A “Get it diagnosed” button instead of a contact form.
An automatic text: “Sorry we missed you, snap a photo here.”
A QR sticker left after every repair: “Broken again? Scan me.”